OMF Client Relations Consultant (Howick)
Core
Provide positive customer experience by managing expectations, processing orders, resolving issues, and developing relationships with potential and existing customers.
Role type
Client Relations Consultant
Builds
Customer relationships and order fulfillment
Domain
Financial Services / Customer Service
Deliverable
client delivery
Required skills
Consultative Selling, Customer Complaint Management, CRM Software, Customer Service, Data Management, Identifying Sales Opportunities, Probing Questions, Upselling
Responsibilities
Provide advanced product/service information; Record and process customer orders; Respond to and escalate customer issues; Make calls to potential customers to develop relationships; Enter contact information into CRM system; Interview customers to clarify requirements; Provide service to encourage renewals.