BANAMEX // Distrito SLP // Volante Sr. SLP
Core
Entry-level Customer Service Representative managing client inquiries, resolving issues, and maintaining client portfolios through calls and face-to-face interactions.
Role type
entry-level customer service representative
Builds
client portfolio and resolution updates
Domain
financial services / customer service
Deliverable
client delivery
Required skills
client inquiry management, transactional support, risk assessment, regulatory compliance knowledge, critical thinking, crisis management, attention to detail, written and verbal communication
Preferred skills
finance experience, Microsoft Office proficiency, building client relationships
Responsibilities
Manage client inquiries and ensure timely resolution, develop and maintain client portfolio, provide transactional scorecards and host review calls, inform customers of system or market issues, escalate feedback and errors, maintain knowledge of market and regulatory requirements, adhere to departmental standards and control environment