New Business Administrator
Core
Process new business applications, verify eligibility, and manage customer orders and issues for Old Mutual's financial products in Namibia.
Role type
New Business Administrator
Builds
Accurate transaction processing and customer service outcomes for Old Mutual
Domain
Financial Services / Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Eligibility assessment, document analysis, customer order processing, CRM data entry, fraud identification, regulatory compliance, numerical reconciliation, system troubleshooting, stakeholder communication
Preferred skills
VDR/EBQ system knowledge, Old Mutual product knowledge, AWD/BANCS/BIZAGI/CMOS/EMS familiarity, call center experience
Technologies
AWD, BANCS, BIZAGI, CMOS, EMS, Outlook, MS Office
Responsibilities
Receive, review, and process transactions in accordance with internal rules; conduct detailed eligibility checks and benefit assessments; identify irregularities or potential fraud; analyze documentation for completeness and accuracy; act as first point of contact for technical issues related to issuing New Business and EBQs; log IT incidents; make calls to stakeholders to verify information and assess potential payout; respond to customer issues and complaints; serve as subject matter expert on New Business and EBQ processes.
Seniority
Junior to Mid-level, hands-on IC
