Sales Team leader
Core
Lead and motivate outbound/inbound sales consultants to achieve performance targets and deliver required customer experience in a financial services call center.
Role type
Sales Team Leader (Call Center)
Builds
Sales performance and customer service delivery for financial products
Domain
Financial Services / Call Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Direct Selling, Consultative Selling, Client Needs Assessments, Commercial Acumen, Change Management, Team Leadership, Capacity Planning, Performance Management, Campaign Management, Sales Software
Preferred skills
Building Trust, Strengthening Customer Relationships, Upselling, Business Insight, Developing Talent
Technologies
Sales Software
Responsibilities
Assign leads to team members, coach and develop staff to meet targets, manage shift schedules and capacity planning, monitor and report on sales targets and conversion rates, resolve customer queries or complaints, enforce operational rules and disciplinary actions.
Seniority
Mid-Senior, hands-on IC with management responsibilities