Trainee Call Centre Agent (6 Months FTC)
Core
Deliver client service by taking inbound and outbound calls to facilitate access to financial solutions for low and emerging-middle income customers.
Role type
Trainee Call Centre Agent
Builds
Client service interactions via telephone
Domain
Financial services / Customer support
Deliverable
client delivery
Required skills
Computer Literacy, Microsoft Excel, Office Administration
Responsibilities
Deals with client queries via telephone in adherence with Call Centre standards; Escalate complex queries to more senior agents; Takes inbound calls and shares relevant information with assistance and on the job coaching; Finalises calls at point of contact where possible.
Seniority
Entry-level trainee
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