Resolution & Privacy Coordinator (6 months Fixed Term))
Core
Investigate escalated customer complaints and coordinate Privacy Act requests to ensure fair resolutions and compliance obligations are met.
Role type
Resolution & Privacy Coordinator
Builds
Customer complaint resolutions and Privacy Act request outcomes
Domain
Insurance / Financial Services / Privacy Compliance
Deliverable
client delivery
Required skills
Analytical skills, attention to detail, clear professional communication, stakeholder collaboration, organization, time management
Preferred skills
Knowledge of financial services, insurance, privacy legislation, risk and compliance practices
Responsibilities
Investigate escalated customer complaints, coordinate Privacy Act requests, collaborate with business teams to resolve issues, review complex information for accurate decisions, improve complaint and privacy processes, respond to government information requests