CSM - Training & Development, Senior Specialist
Core
Design and implement training initiatives to improve employee productivity, service skills, and performance for Call Center staff and agency personnel.
Role type
Senior Specialist in Training & Development (Learning & Development)
Builds
Functional skill and service mindset training programs, high-potential development academies, and learning tools
Domain
Insurance / Human Resources / Learning & Development
Required skills
Training program design, needs assessment, curriculum development, coaching, performance evaluation, recruitment support, stakeholder management
Preferred skills
Innovative learning methods, external program identification, mentoring, workflow improvement
Technologies
Learning management systems, assessment tools, online learning platforms
Responsibilities
Identify training needs and design training roadmaps, deliver functional skill and service mindset training, coach managers and supervisors, support recruitment and selection processes, create learning tools to verify knowledge
Seniority
Senior, hands-on IC