Operations Platform, Principal
Core
Leading the Technology, Digital and Analytics (TDA) Operations Platform teams to support the Buy, Service, Claims, and Contact Center transformation through end-to-end solution design, GenAI integration, and offshore team management.
Role type
Principal Solution Architect / Technology Lead
Builds
End-to-end technology solutions for insurance operations platforms (Buy, Policy Servicing, Claims, Contact Center)
Domain
Insurance / Life Insurance Operations / Cloud & AI
Deliverable
production ML models
Required skills
Solution Architecture, GenAI & Intelligent Automation, Cloud-Native Design (Azure/Ali Cloud), Offshore Team Management, Business Transformation, Stakeholder Management, Agile Delivery, Security & Compliance, Observability
Preferred skills
Master's degree, Experience in top-tier consulting firms (McKinsey, Accenture, etc.), Experience in Hong Kong/Greater China life insurers
Technologies
Microsoft Azure, Ali Cloud, GenAI platforms (Azure OpenAI, Gemini), Intelligent OCR, Microservices, API-led architecture
Responsibilities
Define and evolve the Operations Platform technology roadmap, Lead end-to-end solution architecture for applications and integrations, Act as a trusted strategic partner to Operations leadership, Provide architectural guidance and governance throughout delivery, Ensure compliance with security standards and regulatory requirements, Champion sustainable architecture and engineering practices
Seniority
Principal, hands-on IC with strategic leadership
