Sr. Manager, Operational Excellence
Core
Lead HR Shared Services transformation, operational excellence, and digital enablement to improve service delivery, efficiency, and employee experience.
Role type
Senior Manager, Operational Excellence & HR Transformation
Builds
HR Shared Services operating model, transformation programs, process improvement frameworks, and digital automation solutions
Domain
Human Resources / Shared Services / Operational Excellence
Required skills
HR Shared Services operations, process improvement methodologies (Lean, Six Sigma), project management, data analytics, HRIS proficiency, change management, stakeholder coordination, performance reporting
Preferred skills
Management consulting experience, HR transformation operating model design, service optimization, HR digitalization and automation expertise
Technologies
Workday, Excel, Lean, Six Sigma, value-stream mapping, root-cause analysis
Responsibilities
Develop and execute HRSSO transformation roadmap and programs; design and maintain operational excellence framework; drive digitalization agenda and automation initiatives; develop performance management frameworks and dashboards; manage change management and stakeholder engagement; build team capability in process improvement and digital transformation
Seniority
Senior, hands-on IC with strategic oversight