Field Patient Care Officer
Core
Field Patient Care Officer who guides members to access the right care at the right time, setting, and cost while ensuring positive healthcare experiences.
Role type
Member Advocate / Healthcare Navigator / Care Coordinator / Utilization Steward
Builds
Member confidence in MediCard's services and efficient healthcare pathways
Domain
Health Insurance / HMO / Patient Care Coordination
Deliverable
dashboards & analysis
Required skills
Healthcare navigation, Benefit verification, Care coordination, Utilization management, Provider relationship management, Compliance adherence
Preferred skills
Active listening, Empathy, Service recovery, Data privacy compliance
Technologies
MediCard systems, Claims documentation tools
Responsibilities
Guide members in accessing appropriate healthcare services and providers; Verify member eligibility and benefit coverage; Coordinate with healthcare providers regarding covered services; Manage concerns and complaints promptly; Maintain accurate documentation and records; Promote MediCard's brand promise to members and providers.