Member Services Coordinator
Hybrid · United States
Core
Deliver advocacy services and support participants in navigating employer benefits and wellness programs via phone, email, and chat.
Role type
Member Services Coordinator
Builds
Seamless member experience for employer benefits and wellness program participation
Domain
Health insurance and employee wellness
Deliverable
client delivery
Required skills
benefit navigation, issue resolution, multi-channel communication (phone/email/chat), customer service, wellness program support
Responsibilities
Help individuals understand coverage, resolve benefit issues, connect members with care resources, answer wellness program questions, assist with program-related needs