Guest Services - Old National Centre
Core
Interact with customers to provide information, handle inquiries, resolve complaints, and solicit sales for Live Nation's concert venues.
Role type
Guest Services Associate
Builds
Customer service interactions and sales for live entertainment events
Domain
Live entertainment / Event management
Deliverable
client delivery
Required skills
Customer service, complaint resolution, sales, communication, teamwork, physical stamina
Preferred skills
Strategic thinking, creative problem-solving
Responsibilities
Answer inbound calls or in-person inquiries, resolve customer concerns, refer unresolved grievances, solicit sales, take or enter orders, cancel accounts, obtain complaint details, keep records of interactions, participate in venue sustainability programs, partner with band members to close venues and manage equipment.
Seniority
Individual Contributor