Claims Advocate - Commercial Insurance
Core
Client-facing role providing interpretation of policy language, coverage analysis, advocacy, and dispute resolution to resolve client loss issues.
Role type
Senior IC claims advocate
Builds
Resolved claims and improved client experience
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Policy interpretation, coverage analysis, negotiation, claims process management, stakeholder liaison, reporting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Proactively manage the claims process for assigned clients/claims liaising with clients, adjusters, third party administrators, and other external parties as well as Hylant client executives and client services team members to advocate and facilitate claim resolution; Negotiate with insurers and other stakeholders to expedite the resolution of claims; Consult with clients and internal stakeholders to understand client coverage needs and intentions; Provide knowledge and guidance on claims processes, policy coverage, terms, and conditions; Assist clients in developing special claims servicing instructions ensuring to meet client information, analytics and internal approval process needs; Produce and maintain records, reports, presentations, and other documents necessary to record claim details; Participate in presentations and meetings with current and prospective clients; Provide claims expertise to support client retention and new business efforts.
Seniority
Senior, hands-on IC