Specialist Customer Service I
Core
Manage customer order processes, sales forecasting, and inventory control to ensure delivery commitments and profitability.
Role type
Specialist Customer Service I (Sales Operations)
Builds
Customer order fulfillment and sales forecasts
Domain
Manufacturing / Supply Chain
Deliverable
product features
Required skills
Sales forecasting, inventory management, order processing, ERP system usage, data analysis, customer communication
Preferred skills
AI tool usage, stakeholder management
Technologies
Oracle, Microsoft Excel, Power BI
Responsibilities
Review and analyze customer forecasts, provide quotations, monitor production output, manage hub and warehouse inventory, handle order entry in Oracle, ensure satisfactory shipping delivery, communicate commitment agreements, expedite inventory pulling, verify billing documents, project sales forecasts, and visit customers regularly.