Salesforce Service Technical Lead
Core
Lead Salesforce Service Cloud solutions for financial services clients, managing end-to-end design, implementation, and optimization of service operations and telephony capabilities.
Role type
Senior IC Salesforce Service Technical Lead / Associate Director
Builds
Salesforce Service Cloud solutions, integrated telephony/contact center capabilities, and client service strategies
Domain
Financial services + Salesforce CRM
Required skills
Salesforce Service Cloud architecture, Salesforce-integrated telephony (CTI, voice, IVR), Apex, Lightning Web Components, Flow, SOQL, REST/SOAP APIs, technical leadership, business development, project management
Preferred skills
Experience with Amazon Connect, Genesys, Five9, NICE, Salesforce Voice, financial services domain knowledge
Technologies
Salesforce, Flow, Apex, LWC, SOQL, REST, SOAP, Amazon Connect, Genesys, Five9, NICE
Responsibilities
Own end-to-end technical design for Salesforce service solutions, lead Service Cloud solution design across case management and automation, design Salesforce-integrated telephony and contact center capabilities, provide technical leadership to administrators and developers, lead technical triage and root cause analysis for production incidents, pursue business development opportunities and identify new client work
Seniority
Senior, hands-on IC with leadership responsibilities
