Sr. Section Manager - Customer Service
Core
Lead customer fulfillment and operational support activities, driving continuous improvement across order management, billing, inventory, and cash management processes.
Role type
Senior Customer Service Operations Manager
Builds
Operational excellence in order fulfillment, billing, and inventory management for semiconductor customers
Domain
Semiconductor manufacturing / Supply Chain Operations
Required skills
Customer relationship management, Order management, Billing and financial operations, Inventory control, Process improvement, Data analysis, ERP systems proficiency, Cross-functional collaboration
Preferred skills
Team leadership, Lean/Six Sigma methodologies, Manufacturing industry experience
Responsibilities
Act as primary point of contact for customer fulfillment and administrative inquiries; Resolve billing discrepancies and support cash management objectives; Monitor aged work-in-process and inventory levels; Lead initiatives to improve operational efficiency and service quality; Drive process improvement programs and establish operational policies.
Seniority
Senior, hands-on IC with leadership responsibilities