Senior Manager CRM
Core
Lead a global team to design and deliver Microsoft Dynamics 365 ecosystem solutions for business transformation and growth in the semiconductor industry.
Role type
Senior Manager, CRM Solution Delivery
Builds
End-to-end Sales and Marketing processes, Customer Portals, and digital experiences using Dynamics 365 and Power Platform.
Domain
Semiconductor manufacturing / Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Dynamics 365 CSE, Project Operations, Power Platform (Power Automate, PowerApps, Power Pages), Model Driven Apps, PCF Controls, solution architecture, project management, global team leadership, mentoring, CRM lifecycle management (lead, account, opportunity, CPQ, service management), technical integration.
Preferred skills
Semiconductor industry experience, CRM architecture and cross-module integration, Agile methodologies, SAP, iCertis.
Technologies
Microsoft Dynamics 365, Power Platform, Power Automate, PowerApps, Power Pages, PCF Controls, SAP, iCertis
Responsibilities
Design comprehensive solution architectures for Dynamics 365 implementations; lead and manage Dynamics 365 projects within scope, timeline, and budget; resolve complex process and technical integration issues; develop a comprehensive CRM roadmap with business stakeholders; balance technical debt reduction with major releases; grow and lead a high-performing CRM team.
Seniority
Senior, hands-on IC with strategic leadership
