Liaison - Patient Experience
Core
Provides wayfinding assistance, escort services, and real-time issue resolution to patients, families, and visitors within a hospital facility.
Role type
frontline patient experience liaison
Builds
patient navigation and support services
Domain
healthcare / hospital operations
Deliverable
physical/clinical work
Required skills
wayfinding, escort services, wheelchair coordination, customer service, issue resolution, public space monitoring, documentation, bilingual communication (English/Spanish)
Preferred skills
hospital/healthcare setting experience, conflict resolution, medical terminology knowledge
Responsibilities
Greet and assist patients, families, and visitors; provide wayfinding and escort services; coordinate wheelchair and transport; resolve concerns and service issues; monitor public spaces for safety and accessibility; document trends and barriers.
Seniority
Entry-level to Mid-level, hands-on IC