Associate Service Management Specialist - Per Diem - Days - DIO
Core
Provides advanced/second level technical support to employees, vendors, patients, and physicians regarding application, hardware, and service/network requests.
Role type
Associate Service Management Specialist (IT Help Desk)
Builds
IT support services for hospital staff and patients
Domain
Healthcare / IT Service Management
Required skills
IT customer support, ticketing system management, hardware troubleshooting, software troubleshooting, network issue resolution, end-user training
Preferred skills
Help desk experience, call center experience, customer service
Technologies
Ticketing systems, computer hardware, operating systems, email systems
Responsibilities
Enters support requests into ticketing system to ensure proper resolution and tracking. Diagnoses and resolves moderately complex computer and network issues. Escalates difficult issues to higher level technical support or management. Provides real-time support to end users via phone or remote connection. Supports end-user desktop training and creates training materials.