Customer Care Team Leader

Old Toongabbie, New South Wales, AUFull-time2026-10-08 → 2026-11-09

Core

Lead and develop a high-performing customer service team to drive excellence in ANZ operations, ensuring exceptional service delivery and operational efficiency.

Role type

Senior IC Customer Service Team Leader

Builds

Customer service operations and team performance

Domain

Healthcare / Pharmaceuticals / Medical Devices

Required skills

Team leadership, performance management, complex complaint resolution, workload assessment, process improvement, KPI monitoring, budget management, cross-functional collaboration, CRM/ERP proficiency, project management, Lean methodology

Preferred skills

Healthcare/pharmaceuticals experience, service center platforms knowledge, Microsoft Office advanced skills

Responsibilities

Manage daily operations and lead a team of customer service representatives, conduct performance reviews and mentoring, resolve advanced customer complaints, assess workload to meet service targets, implement efficiency initiatives, monitor KPIs and report to management, assist in budget management, partner with cross-functional teams

Seniority

Senior, hands-on IC

About Baxter

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.