Associate, HR Operations - Customer Service
Core
First-level HR support contact center agent handling employee inquiries and transactions via phone, chat, email, and tickets.
Role type
Associate, HR Operations Contact Center
Builds
Employee support experiences and operational efficiency in HR processes
Domain
Healthcare / Human Resources Operations
Deliverable
client delivery
Required skills
Workday transactions, process compliance, audit management, data integrity maintenance, knowledge article creation, SOP development, shift flexibility
Preferred skills
Automation skills, Lean certification, project mindset
Technologies
Workday
Responsibilities
Provide customer support on HR topics including payroll, staffing, employee data, benefits, and Workday processes; Manage end-to-end HR operations including onboarding, records, and offboarding; Maintain Workday data integrity and support audits; Contribute to system enhancements and UAT; Support creation of HR documentation and handbooks; Uphold quality standards and operational indicators.
Seniority
Associate, entry-level to junior IC