SSM Global Operations COE – Production Support Senior Engineer
Core
End-to-end production support, sustainment, monitoring, and troubleshooting for enterprise applications, infrastructure, databases, and data flows to ensure system stability and business continuity.
Role type
Senior Production Support Engineer (Hybrid)
Builds
Enterprise application and infrastructure services for GM's DDS, DVX, D2C2, and BPO technology services.
Domain
Automotive IT Operations / Data Integration
Required skills
SQL, ETL and data integration, incident management, job scheduling (Tidal/AutoSys/Control-M), capacity planning, team coordination, root-cause analysis, ITIL practices, REST APIs, database administration
Preferred skills
Java or .NET application knowledge, automation scripting, cloud environment onboarding
Technologies
Oracle, SQL Server, PostgreSQL, DB2, Teradata, Sybase, Tidal, AutoSys, Control-M, REST APIs, JSON/XML, middleware
Responsibilities
Monitor application and infrastructure health; lead production incident response and root-cause analysis; administer user access and security controls; support database and data-integration operations; manage application releases and environment changes; maintain runbooks and operational documentation; coach and mentor team members; perform capacity planning and resource forecasting.
Seniority
Senior, hands-on IC with leadership responsibilities