Enterprise SRE - Incident coordinator
Core
Central coordination function for major incident response, serving as the focal point for P1 incidents and escalating P2 issues to ensure rapid team engagement and service stabilization.
Role type
Senior Incident Commander / Command and Control Analyst
Builds
Incident response coordination, emergency change governance, and post-incident review processes for GM IT services.
Domain
Enterprise IT Operations / Site Reliability Engineering
Deliverable
client delivery
Required skills
Incident leadership, command presence, structured communication, escalation judgment, cross-functional coordination, prioritization under pressure, real-time documentation, basic technical troubleshooting, continuous improvement mindset
Preferred skills
ITIL incident management practices, cloud platform support, distributed systems experience, post-incident review facilitation, operational reporting
Technologies
ServiceNow, PagerDuty, Slack, Microsoft Teams
Responsibilities
Serve as central coordination point for major incidents and critical service degradations; Perform rapid triage to assess incident scope and business impact; Lead incident bridges and command and control activities; Manage emergency change governance during major incidents; Coordinate structured updates to leadership and stakeholders; Identify recurring patterns and process gaps from incident trends; Run weekly Enterprise Operations Review meetings.
Seniority
Senior, hands-on IC
