Technical Service Representative
Core
Provide remote technical troubleshooting and support for industrial gas equipment and systems to customers, drivers, and internal teams.
Role type
Technical Service Representative (Equipment Support)
Builds
Safe, reliable, and efficient operation of customer cryogenic and industrial gas systems
Domain
Industrial Gases / Cryogenics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
technical troubleshooting, equipment maintenance, operations, problem-solving, prioritization, Microsoft Office proficiency, safety compliance
Preferred skills
cryogenic liquid bulk apparatus experience, industrial gas installations experience, customer support in technical environments
Technologies
SAP, Advanced Systems alarm monitoring platform, Microsoft Office
Responsibilities
Provide remote technical troubleshooting and support; monitor and respond to alarms; coordinate service requests and follow-up; document issues in SAP; process environmental incidents and account requests; prioritize multiple issues to minimize product interruptions.
Seniority
Individual Contributor, operational support