Senior Coordinator, Credit & Collections
Core
Manage complex receivables, analyze outstanding amounts, and execute compliant collection strategies to protect CarMax from financial and compliance risk.
Role type
Senior Coordinator, Accounts Receivable & Compliance
Builds
Collection strategies and process improvements for CarMax's Accounting organization
Domain
Automotive retail / Financial Services
Required skills
Account reconciliation, skip tracing, federal/state/local collection law compliance, general ledger tasks, root cause analysis, customer outreach, process improvement, Microsoft Excel (Pivot tables, VLOOKUP), Microsoft Word, PowerPoint, Teams, Outlook
Preferred skills
GAAP knowledge, cloud ERP platforms (Oracle), FDCPA/TCPA/SCRA knowledge, Bachelor's in Business, direct customer interaction experience
Responsibilities
Perform collection activities including customer outreach via phone and written communication, documenting all actions accurately. Communicate sensitive and complex collection strategies to vendors and internal partners. Analyze and document new collection accounts to identify root causes and determine appropriate next steps. Recommend and implement process improvements based on root cause analysis. Execute compliant collection strategies aligned with federal, state, local regulations. Conduct skip tracing research to locate customers or assets. Perform general ledger tasks including account reconciliations and journal entries.
Seniority
Senior, hands-on IC