Billing and Credit Collection Analyst
Core
Supports end-to-end Invoice-to-Cash activities across Billing, Credit, Collections, Customer Account Management, and Dispute Resolution for global customers and partners.
Role type
Senior IC billing and credit collection analyst
Builds
Accurate invoices, timely collections, and resolved disputes for a global customer portfolio
Domain
Digital infrastructure / Financial operations
Required skills
Analytical problem-solving, stakeholder management, financial analysis, negotiation, cross-functional coordination, data integrity, process improvement, risk assessment, automation tool validation, global operations management
Preferred skills
Multinational customer support, Shared Services experience, ERP platforms (Oracle, SAP, Salesforce), reporting tools, workflow automation, AI-enabled processes, additional language proficiency
Technologies
Oracle, SAP, Salesforce, AI-supported workflows, automation tools
Responsibilities
Review and resolve billing discrepancies; manage assigned customer portfolio and negotiate payment plans; support credit reviews and monitor exposure; research and resolve customer disputes; analyze aging reports and portfolio risk indicators; leverage automation tools and validate AI-generated recommendations; coordinate cross-functional investigations and drive timely closure of issues
Seniority
Mid-level, hands-on IC