Expert, Global Operations Products & Service Delivery
Core
Drive operational readiness, service lifecycle management, and process optimization for Equinix's global infrastructure portfolio including Colocation, Interconnection, Power, and Data Center Infrastructure.
Role type
Senior IC Service Delivery & Operations Expert
Builds
Scalable operational processes, controls, procedures, and governance frameworks for global infrastructure services
Domain
Data Center Infrastructure & Telecommunications
Required skills
Service lifecycle management, operational readiness, process design, workflow optimization, stakeholder engagement, risk management, KPI definition, Lean Six Sigma, Agile, change management
Preferred skills
Data center/infrastructure/telecommunications environment experience, product operations, business analysis
Technologies
Lean Six Sigma, Agile
Responsibilities
Drive operational readiness and service transition for new and existing products; Partner with Product, Engineering, and Operations to incorporate operational requirements; Establish scalable operational processes and governance frameworks; Lead cross-functional initiatives from requirements through implementation; Analyze performance data to identify trends and opportunities; Define and track KPIs to measure service effectiveness.
Seniority
Senior, hands-on IC
