Expert, Global Operations Products & Service Delivery
Core
Drive operational readiness, service lifecycle management, and process optimization for Equinix's global infrastructure portfolio including Colocation, Interconnection, Power, and Data Center Infrastructure.
Role type
Senior IC Service Delivery & Operations Expert
Builds
Scalable operational processes, governance frameworks, and sustainable operating models for global infrastructure products
Domain
Data Center Infrastructure & Global Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service lifecycle management, operational readiness, process design, workflow optimization, KPI definition, stakeholder engagement, risk management, change enablement, data analysis
Preferred skills
Data center/infrastructure/telecom background, Lean Six Sigma, Agile methodologies
Technologies
None explicitly listed
Responsibilities
Drive operational readiness and service transition for new and existing products; Partner with Product and Engineering to incorporate operational requirements; Establish scalable operational processes and governance frameworks; Lead cross-functional initiatives from requirements through implementation; Analyze performance data to identify trends and opportunities; Define and track KPIs to measure service effectiveness
Seniority
Senior, hands-on IC
