Data Center Customer Operations
Core
Installing and supporting customer infrastructure equipment in data center racks, managing work orders, and troubleshooting telecom circuits.
Role type
Data Center Customer Operations Technician
Builds
Physical rack installations, cross-connects, and telecom circuit services for enterprise customers
Domain
Data Center Operations / Telecom Infrastructure
Deliverable
physical/clinical work
Required skills
Structured cabling, fiber optic and copper installation, rack mounting, telecom circuit testing, cross-connect installation, work order management, technical documentation
Preferred skills
Basic metalworking, Microsoft Office, technical manual interpretation
Technologies
Fiber optic, copper, coaxial, Ethernet (GigE, 10GigE), T1, DS3, OC3, OC48
Responsibilities
Mount and install customer equipment in racks, prioritize and manage work orders via ticketing systems, test and validate telecom circuits, install and test advanced network circuits, maintain accurate operational records
Seniority
Entry to Mid-level, hands-on IC
