Data Center Customer Operation Technician
Core
Operates and maintains critical data center infrastructure, managing customer equipment installations, cross-connects, and troubleshooting circuits to ensure high availability.
Role type
Data Center Customer Operation Technician
Builds
Physical data center infrastructure including racks, cabling, and cross-connects for enterprise customers
Domain
Data Center Operations / Telecommunications Infrastructure
Deliverable
physical/clinical work
Required skills
mechanical or electrical proficiency, troubleshooting circuits, reading installation plans, quality checking cross-connects, managing work order queues, lifting up to 50 lbs
Preferred skills
experience in critical facilities, agility in manual dexterity, system level mechanical/electrical knowledge
Technologies
fiber termination systems, cable management systems, asset databases, layer 1/2/3 testing equipment
Responsibilities
Review and execute moderately difficult work orders for rack and stack installations; Install and test cross-connect circuits including fiber terminations; Troubleshoot and certify Layer 1, 2, and 3 circuits; Monitor stock levels and coordinate vendor support for projects; Provide on-site customer support including access control and escorting
Seniority
Mid-level, hands-on IC
