Data Center Customer Operations IV
Core
Execute customer and operational activities, resolve service issues, and support infrastructure reliability within a mission-critical data center environment.
Role type
Senior IC data center customer operations engineer
Builds
Reliable connectivity and infrastructure services for enterprise customers
Domain
Data center operations and telecommunications infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
rack-and-stack activities, cross-connect installations, Layer 1-3 certification testing, troubleshooting cabling and connectivity, inventory management, stakeholder coordination
Preferred skills
structured cabling experience, network connectivity concepts, 24x7 operational environment experience
Technologies
structured cabling systems, cross-connect circuit types, diagnostic tools
Responsibilities
Review and execute work orders to meet service levels, perform rack-and-stack and cross-connect installations, conduct connectivity certification testing, troubleshoot circuit and cabling issues, manage inventory levels, support customer access control and escort services
Seniority
Mid-level, hands-on IC
