Managed Services NOC Supervisor
Core
Managing relationships with functional stakeholders, monitoring key performance metrics, and supporting a culture of innovation and collaboration within a Managed Service NOC.
Role type
Senior IC Managed Services NOC Supervisor
Builds
24/7 network operations and incident resolution for customers
Domain
Telecommunications / Data Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network operations and maintenance, Submarine and DWDM transmission system expertise, Metro Ethernet optics connectivity, Incident management and escalation, SOP development and enforcement, Team supervision and mentoring, Performance evaluation, Root cause analysis, Technical documentation, MS Office proficiency
Preferred skills
Experience in large ISP, ASP, web hosting facility, data center, or telecommunications company
Technologies
DWDM, Metro Ethernet, MS Office
Responsibilities
Supervise Managed Service Desk and South-South network 24/7, Lead detection, logging, and resolution of network and customer issues, Ensure network alerts and equipment faults are resolved within timelines, Prepare and deliver weekly/monthly/ad hoc backhaul and customer reports, Coordinate performance of maintenance routine services, Interface with internal/external customers on operational issues, Supervise, train, and mentor NOC technicians and engineers, Provide feedback to Head of GNOC on network events status
Seniority
Senior, hands-on IC with leadership responsibilities
