Watch Officer Lead
Core
Senior operational lead owning mission visibility, situational awareness, and outage coordination for MAVEN Smart System (MSS) and SolarWinds dashboards at Camp H.M. Smith.
Role type
Senior IC Watch Officer Lead (Network Operations)
Builds
Operational dashboards, outage reports, and situational awareness for mission partners and senior leadership.
Domain
Defense / Network Operations / IT Service Management
Deliverable
Dashboards & analysis
Required skills
Outage coordination, dashboard validation, priority ticket tracking, stakeholder communication, shift handover management, escalation process definition, team mentorship, operational reporting, gap analysis, service health monitoring
Preferred skills
MSS dashboard management, SolarWinds management, military watch floor experience, 24/7 operations support, briefing senior military leadership, Power BI usage, ITIL/CCNA/Security+ certifications
Technologies
MAVEN Smart System (MSS), SolarWinds, ServiceNow, Remedy, Jira, SharePoint, Power BI
Responsibilities
Lead tracking and coordination of priority tickets and major network outages; validate dashboard information against operational updates; report operational status to government leadership and General Officer-level audiences; establish dashboard review procedures and reporting standards; train and mentor watch personnel; lead outage calls and operational synchronization meetings.
Seniority
Senior, hands-on IC with leadership responsibilities
