Contact Center Representative - Claims Intake
Core
Initial point of contact for customers reporting incidents, processing claims via phone, internet, and mail for policyholders and claimants.
Role type
Claims intake contact center representative
Builds
Claims processing workflows for insurance policyholders and claimants
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Phone communication, multi-tasking, computer navigation, Excel, Word, problem-solving
Preferred skills
Spanish language proficiency, Property & Casualty Producers License
Responsibilities
Process claims for policyholders and claimants over the phone, assist with processing claims received via internet or mail, meet department phone Key Performance Indicators, participate in weekly team huddles
Seniority
Entry-level, individual contributor
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