DMV - Processing Agent
Core
Provide customer-friendly service to public and IRP customers, assisting with documentation for new accounts, renewals, and vehicle title work.
Role type
Administrative processing agent (DMV/IRP)
Builds
Customer service interactions and accurate transaction processing for vehicle registrations and taxes
Domain
Transportation / Motor Vehicle Administration
Required skills
Customer service, document review, compliance verification, cash handling, data entry, telephone/email communication
Preferred skills
Microsoft applications, mainframe databases, analyzing/evaluating information, balancing cash drawers
Technologies
Microsoft applications, mainframe databases
Responsibilities
Assist customers with completing documentation for new accounts and processing renewals; confirm and collect payments for renewals, for-hire transactions, and supplements; process name changes and transfer plates; review documents for proof of residency and compliance; respond to inquiries via phone, email, and mail; maintain accurate accounting of transactions and balance cash drawers; conduct title work and review finance packages.
Seniority
Entry-level to Mid-level, hands-on IC
