Insurance Consumer Analyst I
Core
Serve as an insurance expert and first point of contact for consumers calling the NC Department of Insurance to assess and analyze their insurance concerns across personal and commercial lines.
Role type
Consumer Assistance Analyst (Insurance)
Builds
Accurate information and reliable courses of action to resolve consumer insurance issues
Domain
Insurance regulation and consumer protection
Deliverable
client delivery
Required skills
Insurance principles and practices, North Carolina insurance laws and regulations, insurance policies and coverages, legal processes, medical/health and automobile/damage terminology, customer service, data tracking
Preferred skills
Ability to communicate complex technical information simply, interpreter services usage, tactful handling of frustrated consumers
Technologies
Telephone software, data-tracking mechanisms
Responsibilities
Receive and assess consumer calls regarding various insurance products, advise consumers on insurance products and regulations, direct callers to appropriate personnel, track call nature using software, communicate complex insurance information clearly