Travel Counselor
Core
Provide customer service and travel information to visitors at North Carolina Welcome Centers, including trip planning, routing, and accommodation reservations.
Role type
Travel Counselor (Customer Service)
Builds
Visitor services at state welcome centers
Domain
Tourism and Hospitality
Deliverable
product features
Required skills
Customer service, Oral communication, Written communication, Travel information provision, Route planning, Reservation management, Public relations
Responsibilities
Provide excellent customer service to visitors; Distribute information on attractions, events, and accommodations; Provide highway routing information; Maintain brochure displays and inventory; Participate in study tours; Conduct occasional presentations to schools or civic groups.
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