DMV - Customer Contact Center Supervisor
Core
Supervising call center employees and managing workflow for a DMV contact center handling vehicle titling, licensing, driver licenses, insurance, and safety inspections.
Role type
Customer Contact Center Supervisor
Builds
Call center operations and public service delivery for NC DMV
Domain
Government / Motor Vehicle Administration
Deliverable
dashboards & analysis
Required skills
Call center supervision, workflow process management, complex issue resolution, customer service, NC General Statutes knowledge, computer systems proficiency
Preferred skills
Motor vehicle law expertise, independent decision making, policy interpretation, professional relationship building, data record maintenance
Technologies
LITES, STARS, RDLIS, COURT, SADLS, MS Office
Responsibilities
Supervising call center employees, monitoring and documenting workflow processes, resolving complex work issues and handling irate customers, managing unit operations in management absence
Seniority
Mid-level, hands-on IC
