Continuous Quality Improvement Specialist
Core
Monitor, train, and provide technical assistance to local county social services offices to improve program compliance and outcomes for adults, children, and families. (via careerplan.io/jobs/JR-124001-continuous-quality-improvement-specialist-at-nc)
Role type
Senior Human Services Program Consultant (Continuous Quality Improvement)
Builds
Work First program compliance and performance outcomes for county social services
Domain
Public sector social services / Human services
Deliverable
dashboards & analysis
Required skills
Continuous Quality Improvement (CQI) process management, program compliance monitoring, data analysis and trend identification, training and technical assistance delivery, stakeholder engagement, policy interpretation
Preferred skills
Work First/Medicaid/Food Stamp program operations experience, training material development, analytical problem solving
Technologies
NC FAST system
Responsibilities
Develop and implement CQI plans to identify deficiencies and drive program improvement; Review records and performance data to monitor compliance and identify trends; Provide on-site and virtual training and coaching to county staff on program policies and NC FAST system; Coordinate regional supervision and feedback loops between counties and state agencies; Deliver disaster support (D-SNAP) to counties under individual assistance declarations; Travel to conduct meetings and conferences across Region 3 counties.
Seniority
Senior, hands-on IC with supervisory responsibility