Clinical Support Specialist III
Core
Provide health education, service coordination, and call issue escalation for CCHP members with low to moderate health complexity.
Role type
Clinical Support Specialist (Service Coordination)
Builds
Service coordination plans and health education resources for members
Domain
Healthcare / Managed Care
Deliverable
client delivery
Required skills
Health education, service coordination, call issue escalation, case management, motivational interviewing, adult learning principles, medical terminology, ICD-9/CPT coding, complex problem solving, autonomous work
Preferred skills
Bachelor of Social Work, Licensed Social Worker
Technologies
Microsoft Office, various software applications/databases
Responsibilities
Provide health education and service coordination services, manage a case load of members, provide call issue escalation, support Team Lead duties during absence
Seniority
Mid-level, hands-on IC