Insurance Consumer Analyst I
Core
Provide counseling and education to Medicare beneficiaries on health insurance issues via toll-free line and in-person/virtual meetings.
Role type
Consumer Analyst (Health Insurance/Medicare)
Builds
Consumer assistance and education services
Domain
Public Sector / Health Insurance / Medicare
Deliverable
client delivery
Required skills
Medicare laws and claims practices, health insurance laws and procedures, Medicare Supplement products, Medicare Managed Care, Medicare Drug Plans, Long-Term Care insurance, medical claims procedures, Medicare fraud detection
Preferred skills
Communication, organizational skills, patience, ability to relay information concisely
Technologies
Toll-free telephone systems, virtual meeting platforms
Responsibilities
Determine consumer needs, gather correct information, answer inquiries, research problems and provide follow-up, make referrals to applicable sources
Seniority
Entry-level IC
