Technical Support Specialist - Professional AV and Display Solutions
Core
Provide live technical support for professional audiovisual (AV) and display solutions, including commercial displays, televisions, projectors, large-format LED systems, software, accessories, networking, and IPTV.
Role type
Technical Support Specialist (Professional AV)
Builds
Support services for business partners, dealers, integrators, service providers, and end users
Domain
Professional Audiovisual (AV) and Display Technology
Deliverable
client delivery
Required skills
Troubleshooting, technical documentation interpretation, customer communication, case management, signal flow knowledge, networking (TCP/IP), cabling, IPTV environments
Preferred skills
Call center experience, B2B application support, direct-view/display/projection/LED product familiarity, control/automation platforms (Crestron, Extron, Q-SYS), CRM (Salesforce)
Technologies
Commercial displays, televisions, projectors, large-format LED systems, IPTV, TCP/IP, Crestron, Extron, Q-SYS, Salesforce
Responsibilities
Diagnose product operation, configuration, firmware, signal flow, cabling, input/output settings, network connectivity, and IPTV issues; document customer details, symptoms, diagnostic steps, resolutions, escalations, and follow-up commitments; own cases through resolution and communicate trends
Seniority
Mid-level, hands-on IC
