Clinical Support Specialist III
Core
Provide health education, service coordination, and call issue escalation for CCHP members with low to moderate health complexity.
Role type
Senior IC clinical support specialist (case management)
Builds
Service coordination and health education programs for CCHP members
Domain
Healthcare / Managed Care
Deliverable
client delivery
Required skills
case load management, health education, service coordination, call issue escalation, motivational interviewing, adult learning principles, care coordination concepts, complex problem solving, autonomous work
Preferred skills
Bachelor of Social Work, Licensed Social Worker
Technologies
Microsoft Office, ICD-9, CPT coding
Responsibilities
Provide health education and service coordination services, manage a case load of members with low to moderate health complexity, provide call issue escalation for members or providers, support Team Lead duties during absence
Seniority
Mid-level, hands-on IC
