Mgr, Reg Pt Affairs/Svc Excl
Core
Manage patient relations efforts, serve as a neutral liaison between patients/families and caregivers, and ensure compliance with regulatory requirements regarding patient rights, complaints, and grievances.
Role type
Manager, Patient Relations
Builds
Service recovery initiatives and compliant patient relations workflows
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Regulatory compliance, complaint and grievance management, family-centered care, data analytics for trends, mediation, strategic oversight
Preferred skills
Leadership experience, organizing family meetings with hospital leadership, bilingual abilities
Technologies
Excel, database management packages
Responsibilities
Monitor internal practices to ensure compliance with auditing agency requirements and laws, provide strategic direction for service recovery, confer with Legal and Administration to update policies, maintain familiarity with regulatory updates from TDH, CMS, and TJC
Seniority
Manager, hands-on leadership