Patient Access Representative
Core
Registers patients, verifies insurance and financial information, and processes billing and payment collection for hospital services.
Role type
Patient Access Representative
Builds
Hospital patient registration and financial clearance workflows
Domain
Healthcare / Hospital Administration
Required skills
Patient registration, insurance verification, financial data entry, payment collection, referral coordination, compliance documentation
Preferred skills
Experience with hospital information systems, knowledge of Medicare/Medicaid, patient advocacy
Technologies
Hospital information systems, online tools, telephone
Responsibilities
Greet and direct patients and visitors; interview patients to obtain demographic and insurance information; enter data into hospital computer systems; verify coverage and identify primary/secondary insurers; collect co-payments and process payments; complete financial clearance reports and consent forms; refer patients to financial advocates; coordinate with pre-registration and financial counseling offices; manage bed transfers and private room differentials; track outstanding balances and negotiate payments.