Customer Service Assistant
Core
Acts as a liaison to provide product information and resolve customer issues with accuracy and efficiency.
Role type
Customer Service Assistant
Builds
Order fulfillment and customer support for industrial, transportation, and electronics markets
Domain
Industrial technology manufacturing
Deliverable
client delivery
Required skills
Product knowledge, order management, price discrepancy resolution, shipping logistics tracking, trend identification, MS Office proficiency, analytical skills, attention to detail
Preferred skills
SAP experience, Associate degree in technical/trade field
Responsibilities
Answer non-standard product inquiries, provide accurate order information, communicate regarding price and shipping details, track product issues and report trends to manager
Seniority
Mid-level individual contributor
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