Customer Care Agent (m/w/d) 100%
Hybrid
Core
Customer Care Agent handling customer orders, inquiries, and sales promotions via phone, email, and post for Lyreco's workplace solutions.
Role type
Customer Care Agent
Builds
Customer service interactions and order processing for workplace solutions
Domain
Office supplies and hygiene products
Deliverable
client delivery
Required skills
Phone and email communication, order processing, sales promotion, MS Office, German (fluent)
Preferred skills
Call center experience, English, French
Responsibilities
Answering customer inquiries via phone, email, and post; Processing orders, returns, and re-supplies; Consulting customers on product portfolio and webshop; Conducting active sales of phone promotions; Performing administrative tasks like documentation and invoicing
Seniority
Entry-level