Administrative Executive, HMG/BSCC
Core
Handle public enquiries via hotline regarding lease administration, housing maintenance, finance, and car park matters while promoting e-Services.
Role type
Administrative Executive (Call Centre)
Builds
Customer service interactions and case resolution for public housing inquiries
Domain
Public Housing / Government Services
Deliverable
client delivery
Required skills
telecommunication, customer service, policy knowledge, data entry, problem resolution, stress management
Preferred skills
call centre experience, proficiency in English and another language
Responsibilities
Handle public enquiries via hotline, promote and educate on e-Services, provide case-specific advice, resolve queries and escalate problems, meet service KPIs
Seniority
Contract role