Manager/Senior Manager, Process Transformation (TED)
Core
Leads medium-to-large process-transformation assignments from diagnosis through implementation, designing future-state processes and translating opportunities into scalable solutions for government operations.
Role type
Senior Manager, Process Transformation
Builds
Future-state processes, implementation plans, and operational improvements for public service delivery
Domain
Public Sector / Government Operations / Process Engineering
Required skills
Process mapping, root-cause analysis, stakeholder management, risk management, change management, business case development, workshop facilitation, cross-functional collaboration
Preferred skills
BPR integration, automation design, coaching, policy interpretation, continuous improvement methodologies
Technologies
Process modeling tools, collaboration platforms, data analysis tools
Responsibilities
Scope transformation assignments with sponsors and process owners; Lead current-state research and root-cause analysis to identify pain points; Design future-state processes, roles, controls and service interactions; Develop implementation plans and business cases; Coach junior practitioners on assigned tasks
Seniority
Senior Manager, hands-on IC with leadership responsibilities