Manager/Senior Manager, Claims & Payment Operations (IDD2)
Core
Oversee claims administration, payment operations, and programme integrity for the SkillsFuture AI Subscription initiative, ensuring effective onboarding of AI solution providers and stewardship of public funds.
Role type
Senior Manager, Programme Operations & Financial Administration
Builds
AI solution provider onboarding processes, claims and payment workflows, risk monitoring frameworks, and operational dashboards
Domain
Government workforce development, AI adoption, public fund management
Required skills
Claims verification, payment reconciliation, fraud risk detection, stakeholder management, process governance, data analytics, audit compliance, vendor management, discrepancy investigation, operational reporting
Preferred skills
Experience in grants administration, IT/Media sector knowledge, automation of operational processes
Technologies
Data analytics tools, dashboards, claims management systems
Responsibilities
Manage claims verification and validate invoices against programme requirements; oversee payment verification and reconciliation; investigate discrepancies and irregularities with providers; analyse data to detect anomalies and fraud risks; develop risk indicators and mitigation measures; produce management reports and dashboards; coordinate across policy, finance, and technology stakeholders.
Seniority
Senior Manager, hands-on IC with strategic oversight
