[LTA-DPO] DEPUTY / ASSISTANT MANAGER, ERP OPERATIONS
Core
Manage feedback and enquiries from the public and internal/external stakeholders regarding ERP-related matters, providing timely written responses and ensuring a positive service experience.
Role type
Assistant Manager, ERP Operations
Builds
ERP Call Support function
Domain
Public Sector / Enterprise Resource Planning (ERP)
Deliverable
dashboards & analysis
Required skills
ERP system knowledge, customer service, written communication, analytical skills, reporting, Microsoft Office proficiency, process documentation
Preferred skills
Continuous learning, adaptability, stakeholder management
Responsibilities
Respond to public and stakeholder enquiries on ERP matters, maintain operational documents and SOPs, monitor and analyze performance metrics, prepare management reports, identify process improvement opportunities
Seniority
Mid-level, operational management